Practical Ways to Promote STEM Learning

  (Family Features) Demand for workers in science, technology, engineering and math (STEM) careers continues to explode. Data from the U.S. Department of Education predicts that growth opportunities in these fields will increase 14 percent by 2020. One way to nurture kids’ long-term potential is to make learning STEM subjects fun, hands-on and interactive. Whether […]

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Don’t Leave A Legacy, Live A Legacy

The idea and topic of leaving a legacy is one that I have heard many times throughout my life. People might ask, “So what do you want your legacy to be?”, or “What legacy do you want to leave behind?”. Lately I have given the topic some serious thought, and during a conversation with a […]

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You Need Less Scripts And More Customer Service

Scripts are an important part of customer service in any industry, and the need for scripts is apparent. Many companies have policies for taking customer complaints, and some industries have specific guidelines for dealing with issues. Customer service professionals need to know what they can say, what questions to ask, and how to work through an […]

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Don’t Take It Personal

When dealing with customers, there is one thing that is so important to remember, yet so easy to forget. Customers typically do not act or react based on you as a person, rather the reaction is based on you as the solution to their issues. When a customer is not satisfied, or has a complaint, […]

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Customer Service Starts From Within

When dealing with customers, many companies look at customer service as an outside set of tasks. A customer walks in, or calls from outside the organization, and an employee handles the customers transaction. With this view point of customer service, the outcome of the interaction with the customer is based on the interaction between the […]

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