Customer Service Starts From Within

When dealing with customers, many companies look at customer service as an outside set of tasks. A customer walks in, or calls from outside the organization, and an employee handles the customers transaction. With this view point of customer service, the outcome of the interaction with the customer is based on the interaction between the […]

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Five Keys To A Happy Customer

Customer Service is one of the most important aspects of running a business, and sometimes might appear to be a simple task. Some might think it is simply answering a phone in a call center, giving an answer, often by a scripted message, and move on to the next phone call. For a company to […]

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Sprightly – Making Design Creation Easier

In my continuous search to find new mobile apps to review, I always enjoy when marketing and technology meet in a way that makes things easier for everyday small business owners who do not have the budget for hiring marketing professionals. I recently came across such an app, and quickly found that it is not overly powerful, […]

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