The Follow Through

Customer service is an on going process in any and all business ventures. Whether your a one person team, or an organization with thousands of employees, customer service is a part of your business that is not departmental, and should never be overlooked. Customer service tends to be placed in a department, but the truth […]

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Five Keys To A Happy Customer

Customer Service is one of the most important aspects of running a business, and sometimes might appear to be a simple task. Some might think it is simply answering a phone in a call center, giving an answer, often by a scripted message, and move on to the next phone call. For a company to […]

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Give Your Clients A Great Customer Experience, Or Someone Else Will

In our fast paced digital world, the world of business is as competitive as ever. Customer loyalty is an important part of business growth, and unfortunately with information readily available within seconds, customer experience travels quickly. More importantly to business owners and customer service professionals, a bad customer experience travels faster than a great customer […]

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