Don’t Take It Personal

When dealing with customers, there is one thing that is so important to remember, yet so easy to forget. Customers typically do not act or react based on you as a person, rather the reaction is based on you as the solution to their issues. When a customer is not satisfied, or has a complaint, […]

Continue Reading

That’s Not My Job

No matter who you are, or where you do business, I’m sure most, if not all of us have heard the following four words, “That’s Not My Job”. In many cases, yes, it is true, that’s not my job could very well be an accurate statement. If you call up a plumber, and ask him […]

Continue Reading