The Follow Through

Customer service is an on going process in any and all business ventures. Whether your a one person team, or an organization with thousands of employees, customer service is a part of your business that is not departmental, and should never be overlooked. Customer service tends to be placed in a department, but the truth […]

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Five Keys To A Happy Customer

Customer Service is one of the most important aspects of running a business, and sometimes might appear to be a simple task. Some might think it is simply answering a phone in a call center, giving an answer, often by a scripted message, and move on to the next phone call. For a company to […]

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What Is The Temperature Of Your Clients?

Do you know what the current temperatures of your customers are? If not, you should always be checking. What does this mean to your organization? You might be saying, “Well my customers are not submitting any complaints, so I have no reason to believe my clients are unhappy”. This mindset will surely get your organization […]

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