You Need Less Scripts And More Customer Service

Scripts are an important part of customer service in any industry, and the need for scripts is apparent. Many companies have policies for taking customer complaints, and some industries have specific guidelines for dealing with issues. Customer service professionals need to know what they can say,¬†what questions to ask, and how to work through an […]

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Customer Service Starts From Within

When dealing with customers, many companies look at customer service as an outside set of tasks. A customer walks in, or calls from outside the organization, and an employee handles the customers transaction. With this view point of customer service, the outcome of the interaction with the customer is based on the interaction between the […]

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Five Keys To A Happy Customer

Customer Service is one of the most important aspects of running a business, and sometimes might appear to be a simple task. Some might think it is simply answering a phone in a call center, giving an answer, often by a scripted message, and move on to the next phone call. For a company to […]

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What Is The Temperature Of Your Clients?

Do you know what the current temperatures of your customers are? If not, you should always be checking. What does this mean to your organization? You might be saying, “Well my customers are not submitting any complaints, so I have no reason to believe my clients are unhappy”. This mindset will surely get your organization […]

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That’s Not My Job

No matter who you are, or where you do business, I’m sure most, if not all of us have heard the following four words, “That’s Not My Job”. In many cases, yes, it is true, that’s not my job could very well be an accurate statement. If you call up a plumber, and ask him […]

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