What Is The Temperature Of Your Clients?

Do you know what the current temperatures of your customers are? If not, you should always be checking. What does this mean to your organization? You might be saying, “Well my customers are not submitting any complaints, so I have no reason to believe my clients are unhappy”. This mindset will surely get your organization […]

Continue Reading

That’s Not My Job

No matter who you are, or where you do business, I’m sure most, if not all of us have heard the following four words, “That’s Not My Job”. In many cases, yes, it is true, that’s not my job could very well be an accurate statement. If you call up a plumber, and ask him […]

Continue Reading

Give Your Clients A Great Customer Experience, Or Someone Else Will

In our fast paced digital world, the world of business is as competitive as ever. Customer loyalty is an important part of business growth, and unfortunately with information readily available within seconds, customer experience travels quickly. More importantly to business owners and customer service professionals, a bad customer experience travels faster than a great customer […]

Continue Reading