welcome
Do you know what the current temperatures of your customers are? If not, you should always be checking. What does this mean to your organization? You might be saying, “Well my customers are not submitting any complaints, so I have no reason to believe my clients are unhappy”. This mindset will surely get your organization […]
My question for you today is this, “What are your customers saying about you”? If the answer to this question is you do not know, then you need to start engaging with your customers. In the never quiet, always busy world of business, it is easy to get caught up in the act of finding […]
No matter who you are, or where you do business, I’m sure most, if not all of us have heard the following four words, “That’s Not My Job”. In many cases, yes, it is true, that’s not my job could very well be an accurate statement. If you call up a plumber, and ask him […]
There are many types of customers in the business world. From customers that are pleasant, and relatively easy to please, to customers that know what they want, and will allow nothing to fall short of their incredibly difficult expectations. Figuring out the vast array of customer personalities is a tough road to follow sometimes. Dealing […]
As business owners and customer service professionals, it is easy to get overly busy and forget about the small details that constitute an outstanding customer experience. One such detail is the “Follow Up”. Throughout our days, we follow up with family, follow up with friends, even follow up with our doctors, but do we always […]
In our fast paced digital world, the world of business is as competitive as ever. Customer loyalty is an important part of business growth, and unfortunately with information readily available within seconds, customer experience travels quickly. More importantly to business owners and customer service professionals, a bad customer experience travels faster than a great customer […]
When it comes to customer service, small business owners, customer service professionals, and organizations must completely understand that client issues can happen at any time of the day or night. When issues do arise, customers want answers, and often times they want answers yesterday. As a customer service professional, one might think that a 9 […]