The Follow Through

Customer service is an on going process in any and all business ventures. Whether your a one person team, or an organization with thousands of employees, customer service is a part of your business that is not departmental, and should never be overlooked. Customer service tends to be placed in a department, but the truth […]

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Using the Art of Enchantment for Career Success

By: NewsUSA Many of us have career dreams we aspire to achieve, but often we are left feeling daunted by how to turn those dreams into reality. Whether your goal is to land your ideal job upon graduating from college or earn that promotion you have been eyeing in your current job, it’s vital to have the […]

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The Importance Of Defining Your Why

For years, one of the self development catch phrases and questions has been “What’s Your Why?”. In every book you read, every course you take, and every speaker you watch, they all ask this one question, and for many of us, we still have not established our deep rooted “Why” when it comes to life, […]

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It’s Time To Find A Mentor

Affiliate Disclosure: I may be compensated through the links in the post below, but the opinions are my own.” There are many life coaches, speakers, and self development experts that will all say the same thing. In order to greatly improve yourself, you must find a mentor. As many times as I have heard this, […]

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Don’t Leave A Legacy, Live A Legacy

The idea and topic of leaving a legacy is one that I have heard many times throughout my life. People might ask, “So what do you want your legacy to be?”, or “What legacy do you want to leave behind?”. Lately I have given the topic some serious thought, and during a conversation with a […]

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You Need Less Scripts And More Customer Service

Scripts are an important part of customer service in any industry, and the need for scripts is apparent. Many companies have policies for taking customer complaints, and some industries have specific guidelines for dealing with issues. Customer service professionals need to know what they can say, what questions to ask, and how to work through an […]

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Don’t Take It Personal

When dealing with customers, there is one thing that is so important to remember, yet so easy to forget. Customers typically do not act or react based on you as a person, rather the reaction is based on you as the solution to their issues. When a customer is not satisfied, or has a complaint, […]

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