Five Keys To A Happy Customer

Customer Service is one of the most important aspects of running a business, and sometimes might appear to be a simple task. Some might think it is simply answering a phone in a call center, giving an answer, often by a scripted message, and move on to the next phone call. For a company to truly have success in customer service however, there is much more to the process than what many might think. Though some might seam obvious, but often overlooked, here are Five Keys To A Happy Customer.

1.) Customer Service Is Not A 9 To 5 Approach

When it comes to customer service, small business owners, customer service professionals, and organizations must completely understand that client issues can happen at any time of the day or night. When issues do arise, customers want answers, and often times they want answers yesterday. – Read More…

2.) Give Your Clients A Great Customer Experience

In our fast paced digital world, the world of business is as competitive as ever. Customer loyalty is an important part of business growth, and unfortunately with information readily available within seconds, customer experience travels quickly. More importantly to business owners and customer service professionals, a bad customer experience travels faster than a great customer experience, because customers are far more likely to express a bad experience over a great one.  For every experience given that is not great, there is a vast amount of business’s out there eager to take a client and provide what the customer was lacking. – Read More…

3.) Never Assume A Customer Is Happy

As business owners and customer service professionals, it is easy to get overly busy and forget about the small details that constitute an outstanding customer experience. One such detail is the “Follow Up”. Throughout our days, we follow up with family, follow up with friends, even follow up with our doctors, but do we always follow up with a customer? – Read More…

4.) Know What Your Customers Are Saying About You

“What are your customers saying about you”? If the answer to this question is you do not know, then you need to start engaging with your customers.  In the never quiet, always busy world of business, it is easy to get caught up in the act of finding customers, and producing results, but within that, it is just as easy to forget the small, important details of customer satisfaction. Whether it is finding out what experience a first time customer had with your business, or following up with a repeat customer, who might place an order twice a year, the task of engaging with customers is as important as locating customers for an initial sale. – Read More…

5.) Know The Temperature Of Your Clients

Do you know what the current temperatures of your customers are? If not, you should always be checking. What does this mean to your organization? You might be saying, “Well my customers are not submitting any complaints, so I have no reason to believe my clients are unhappy”. This mindset will surely get your organization in trouble, as many unhappy customers will express their discontent to others outside of your organization. Your clients might be waiting to hear from you or one of your representatives to file their complaint for something they are unhappy with. If you or your organization never make a follow up visit with a customer, – Read More…

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